video

Why Mutual?

Advantage #1:  No shareholders. We are accountable directly to you!

One of the items that makes Lambton Mutual different is our insurance-at-cost philosophy. What does that mean?Insurance-at-cost is part of The Mutual Advantage and it means we treat premiums as if they are still the property of the insured. That sounds great, but maybe you’re still wondering what that means for you. That’s okay! When we treat premiums in this manner, any excess capital we’ve collected can be returned to you, our policyholder, or invested into community programs. How does this work? It’s simple. The members that have been elected to our Board of Directors decide how to best use any excess funds. When we make a profit, they can choose to authorize a refund of premiums or to support a local initiative. They are able to make those decisions because Lambton Mutual isn’t accountable to shareholders looking to make money.

Here is a bit of that philosophy in practice:  In 2016, we were thrilled to give back $743,000 to our policyholders. In fact, Lambton Mutual has issued a refund of premiums four times since the year 2000, totaling over $2.8 million. That’s money that goes directly back into your pocket as well as into our local communities and economy. Nice, isn’t it?

Advantage #2:   Believe in buying local?  That’s us!

Not just our sales people are located in your local communities – we are too!  We take pride in the contributions we’ve made to the communities of Southwestern Ontario over the past 143 years. These decisions are made based on supporting the values of our policyholders. Every year, we invest thousands of dollars in projects and organizations in Lambton County and surrounding areas – we’re sure that either you or someone you know has directly benefited from it!   A strong and vibrant local community helps support local jobs, the local economy and it is a core value for us!

Advantage #3:  We’ve been doing this awhile!

We’ve been around since 1875 and during our long history, we’ve learned a thing or two about protecting properties.  In fact, we’ve weathered two world wars, the stock market crash of 1929, the Great Depression and two turns of the century.  Our customers know that they can trust us to be there in their time of need – dedicated people who will be there for you!

Advantage #4:  We will be there to return your lives to normal after a loss

When you have a claim, we are there promptly providing local customer service and claims assistance – not a voice mail maze that you have to wade through, hoping to reach someone that knows how to help you.   We offer claims assistance 24 hours a day, 7 days a week.   Our dedicated after hours claims line is 1-877-488-6642.

Advantage #5:  Our customers trust us to be there in their time of need

The trust of our customers has been earned for well over a century.  Take a look at the testimonials on our website to see for yourself what other customers are saying about us.

Advantage #6:  We value a strong and vibrant community

As governments and big business continue to put the squeeze on the ‘little guy’, we want you to know that Lambton Mutual puts money back into your pocket;  we put money back into our local communities and our local economies.  That’s money that STAYS in the communities we serve.

Advantage #7:  We are neighbours helping neighbours

At Lambton Mutual, we want you to know that we have some ‘skin in the game’.  We take great pride in putting peoples’ lives back together when disaster strikes.  Our people genuinely care about our customers and what’s happening in their lives.  That’s because we live, work and play in the same communities as you.  Our kids play on the same teams as yours!

Advantage #8:  We offer a Scholarship Program

We invest in the development of our future leaders!

Not only does Lambton Mutual support the pursuit of continuing education of our own team members, but it extends outward to our policyholder community.  We offer a generous scholarship program whereby Lambton Mutual funds (5) $1,000 post-secondary scholarships annually to graduating sons and daughters of our policyholders to help them offset costs associated with post-secondary education.   We continually put customers first in our priorities and in our decision making.