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Claims Service Survey
CLAIMS HANDLING
Were you contacted in a timely manner?
Yes
No
Were you treated with consideration and courtesy?
Yes
No
Were you treated in a friendly manner?
Yes
No
Were you treated in a professional manner?
Yes
No
Did the Adjuster explain our claims procedures?
Yes
No
Was the explanation of the adjustment of your claim or the breakdown of any payment received, satisfactory?
Yes
No
COVERAGE KNOWLEDGE
Did the coverage match your expectations as outlined to you by your agent/broker when your policy was written?
Yes
No
If not, what in particular, did not match your expectations?
Overall, how would you rate your experience?
Excellent
Satisfactory
Unsatisfactory
SERVICE
Do you feel your claim was resolved promptly?
Yes
No
If no, why not?
Do you feel your claim was resolved satisfactorily?
Yes
No
If no, why not?
Thinking about your most recent claim, how would you rate Lambton Mutual’s ability to help you?
Excellent
Good
Fair
Poor
Based on your opinion of our service, would you recommend Lambton Mutual Insurance Company to others?
Yes
No
Do you have any suggestions that might help our company to further improve our service?
What one piece of advice would you give to other policyholders based on your claims experience?
What did you learn that you could share to help others?
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